• Trusted Clients over 10,000
  • Number 1 flower company in UAE
  • 4.7 Ratings by google reviews!
  • +971 2 6266139

Terms & Conditions

Where do we collect information from you and how do we use it?
Our primary goal in collecting information is to provide our visitors with a superior customized online experience. Among other things, we use customer contact information to fill orders, contact prior purchasers to inform them of their order status, to trace false orders, to remind customers of events through our reminder service(s), to send our customers’ friends or loved ones greetings, emails or hints to send our products through a greeting, email a friend or hint service, and to send service emails, newsletters, and promotional emails from us or third parties. We may perform statistical analyses of aggregate or segmented customer behavior. This allows us to measure relative customer interest in the various areas of each of our Sites for product development purposes and to improve the design of our Sites. We may also use information to notify consumers about updates to our Sites, to complete user initiated transactions, to trace false orders and to contact consumers directly, or through our third-party service partners, for marketing purposes. In addition, we may seek to update you or your recipients’ personal information in our records through third party services that provide updated names, emails, addresses, phone numbers, birth dates and other information. We may then use this acquired information to enhance our services or marketing efforts to you or your recipients.
Shopping: We collect certain information from visitors while shopping on our Sites for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Sites. We collect information from visitors to each of our Sites regarding the referring URL, your IP address, which browser you used to come to any one of our Sites, the country, state and telephone area code where your server is located, and the pages of any one of our Sites that you viewed during your visit.
Ordering: When you order from us, we collect Personally Identifiable Information from you. If you order one of our products or services, we will collect and maintain your name, email address, mailing address, telephone or mobile number, product selections, credit card number (or check or money order information if using such payment methods while ordering via mail), order number, referring URL, IP address and a password, as well as the recipient’s name, address, telephone or mobile number and email address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you or the recipient (as appropriate) about your order (“Operational Emails”), to send you newsletters and promotional emails (as described below), and trace false orders. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. If you cancel an order or do not complete an order we may collect and use any email address or other information that you have entered as we would collect and use it if you had completed an order. Please note that our Operational Emails about your order may contain some additional marketing offers from us or our trusted third party partners. Should you not wish to receive such Operational Emails from us, please do not order products from us or our Sites. If you have supplied us with your telephone number(s) you may receive telephone calls from us with information or requests for information regarding an order you have placed.
Track/Modify Order: If you use our Track & Modify Your Order service we will gather your email address and account password, if you have one, in order to locate your order so that we may give our most recent tracking information, or so that you may modify the order. If you choose to modify your order, we may collect information that we would normally collect when you order products, as explained in the above paragraph.
Notices to Recipients: If you are a recipient of an order placed by a third party we may send one or more emails regarding the order, including regarding customer service issues. In addition, we may send you newsletters and promotional emails to the extent permitted by applicable laws. We may also telephone you regarding the shipment of your order.
Corporate Account: When you set up a corporate account with us or when you contact us to inquire about corporate programs (either via email, telephone, letter or our online web forms), we collect, for example, your name, company name, email and telephone or mobile number. We may send you newsletters and promotional emails (as described below). Upon signing up for a corporate account we will contact you by either email or telephone to determine how we can best serve your corporate needs. We will also give you the opportunity to receive periodic updates regarding our corporate services. If you make purchases through your corporate account we shall gather similar information that we gather when you order as an individual, plus certain information regarding your corporation.
Surveys and Polling: In order to improve our services to you, we may ask some of our customers or product recipients to voluntarily complete surveys online or via telephone, which may be collected by an independent third-party. Individual survey answers are confidential, although Non Personally Identifiable Information may be collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes: We may from time to time conduct contests, sweepstakes or other promotions. Customers who choose to participate may be asked to provide Personally Identifiable Information. That information may then be used by us for such purposes as notifying winners and fulfilling promotional obligations as well as providing newsletters and promotional emails (as described below).
Newsletters & Promotional Emails: We may offer free electronic newsletters and promotional emails for products and/or services offered on any one or more of our Sites, or from our third party partners, as a service to our prior customers from any of our Sites. We may send you newsletters and emails periodically listing current specials and deals from us or through our third party service partners. There may be opportunities to subscribe to an email list that will send you information about the events on our Sites, but we will only add you to the list with your consent. You may opt out of receiving any such newsletters and promotional emails as described below.
Cookies/Clear GIFs: In conjunction with our third-party service partners, we make limited use of cookies and clear GIFs to gather information when you visit any one of our Sites, make a purchase and when you click through to any one of our Sites from a targeted email, newsletter or partner site. We may also use cookies and clear GIFs to gather and compile such information about you when you return to our Sites so that we may better customize our services to you. To find out what cookies and clear GIFs are and how they can be used, please refer to Section 8 of this Policy below.
Other Information You Provide: If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with any one of our Sites, we may collect such information in a file specific to you. If you provide us feedback through any one of our Sites, by email or by calling one of our customer service representatives, we may ask for your name and email address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on any one of our Sites, or if you are the recipient of products sent by another customer, we may keep the information in a file specific to you. If you are using a greeting, hint or reminder service on one of our Sites, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one’s religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gift of our products. We store this information for the purpose of sending one or more emails in connection with such an event.
Greeting, Hint and Reminder Services: If you choose to use a greeting, email a friend, hint or reminder service on one of our Sites, we may ask for and store the name, email address, mailing address, telephone number, mobile phone number, age, date of birth, gender, other identification and contact information, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one’s religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gift of our products. We store this information for the purpose of sending one or more electronic newsletters or promotional emails in connection with such an event. Misuse of our greeting or email a friend service by providing false email addresses or posing as someone else when sending a greeting or email may result in legal action and the disclosure of information about you, including your computer’s IP address, as part of any investigation into your actions.
Affiliate and Partnership Programs: Where applicable, you may purchase products from us through a link on one of our affiliates’ (“Affiliates”) websites. We pay each Affiliate a commission, or a portion of the sales made to those who link to our Site(s) from the Affiliate’s site. Some of our Affiliates may run a “rewards” or “charity” program (the “Programs”). Under these Programs, participants receive credits based on the commissions an Affiliate receives from sites such as ours. If you come to our Sites through an Affiliate’s site, make a purchase from us, and you are a participant in such Programs, we may share your name, email address and the value of your purchases, including that data necessary for Affiliates to credit participants with purchases made under their Program, with a third-party service partner, primarily Google Affiliate Network, which collects data for our standard Affiliate program. In addition to Google Affiliate Network, we may also share such information with other third-party Affiliates if you have registered with their affiliate, affinity or rewards Programs, and that Affiliate has made sales for you, processed your order and/or if such third-party Affiliate directed you to one of our Sites. For further information regarding Personal Creations’ Affiliate Program, please visit the Personal Creations website and click on the appropriate link at the bottom of the site.
Co-Branded or Private Label Sites: With respect to our co-branded or private label sites maintained by us in conjunction with our business partners, we may share information collected by us to our business partners under our separate agreements with them. These business partners may use your personal information to communicate with you about offers from us as well as offers from such partners. If you opt out of receiving newsletters and promotional emails from us, you will automatically opt out of receiving newsletters and promotional emails from such business partners through their use of personal information which we collected from you on our co-branded sites and which we provided to such business partners. We may ask you to share your information with our business partners via an opt in or opt out request on such sites. Please note that with respect to personal information our third-party business partners may collect from you independent of us and outside the scope of co-branded or private label sites maintained by us on our servers, we will have no control over the use of such information by such third-party business partners and the use and gathering of such data will be subject to the third party’s privacy policies.
Registering for an Affiliate Program: If you would like to register for our Affiliate Program, please visit the corresponding brand website for more information: ProFlowers, RedEnvelope, Shari’s Berries, Personal Creations and Cherry Moon Farms. In order to join our Affiliate Program, you must join the Google Affiliate Network, or a successor affiliate network provider, and agree to the associated terms and conditions. Information submitted to us, directly or via an affiliate network provider (e.g., Google), as part of an Affiliate Program shall be governed by the terms and conditions of the Affiliate Program.
Non Personally Identifiable Information: We use Non Personally Identifiable Information to analyze request usage patterns, and other customer behavior so that we may enhance our Sites, products and services, and for our marketing purposes. For example, this allows us to measure relative customer interest in the various areas of each of our Sites for product development purposes and to improve the design of our Sites. We also may use your IP address to diagnose problems with our servers and software and to administer our Sites. We reserve the right to use and disclose Non Personally Identifiable Information to any third-party in our discretion. For example, we may share aggregated or segmented statistics about pages viewed on our Sites and sales and other shopping information with third parties.

.    Who is collecting your information?  
Except as otherwise expressly discussed in this Policy, we are the only entity collecting your information. This Policy only addresses the use and disclosure of information we collect from you. We encourage you to ask questions and to be very cautious before you disclose your Personally Identifiable Information to others.
Third-Party Advertising Service Partners: We may utilize third-party advertising service partners that may collect information about you on our behalf through the use of cookies or clear GIFs when you click on its advertisements, open promotional emails or newsletters, or visit our Sites via a link on another website or in a promotional email or newsletter. Any Personally Identifiable Information that may be gathered in this manner is solely for our use; however, the third-party advertising service partner may use this information in a non personally identifiable form for its own purposes.
Third-Party Survey Providers: From time to time, we may utilize the services of third-party survey providers that may collect Personally Identifiable Information from you for certain services, including voluntary surveys that are conducted on our behalf and certain of our reminder services. This may include information regarding you, as well as third parties about whom you provide information. If you chose to participate in these surveys, or use these services, this Personally Identifiable Information may be stored on the servers of the third-party survey providers used by us, but this Personally Identifiable Information will remain the sole property of us and will be handled in accordance with this Policy.
Other Third-Party Service Providers: We also utilize third-party providers for our same-day florist delivery service, wine sales and affinity or cross-sell membership programs. We make sure to disclose such relationships to you on the website pages where any such information is being collected from you. Unless otherwise disclosed to you, any such third-party providers collect information from you solely on our behalf.
Third-Party Traffic Tracking Providers: In addition, we may employ one or more third-party service partners that track the traffic on our Sites. However, the only information that may be gathered by such third parties is Non Personally Identifiable Information, with the exception of email addresses.

.    With whom do we share your information?  
Except as otherwise stated in this Policy, we do not sell, trade or rent your Personally Identifiable Information collected on our Sites to others. You expressly consent to the sharing of your Personally Identifiable Information with third-parties as described below.
Third-Party Service Providers: We may share your Personally Identifiable Information with our third-party service providers for tracking purposes, to charge your credit card (or process your check or money order, as appropriate), fill your order, improve the functionality of our Sites, customize our marketing efforts with you and perform statistical and data analyses, deliver your order and deliver promotional emails to you from us, or to provide us other services we request. These third parties may not use your Personally Identifiable Information other than to provide the services requested by us.
For example, we must release your credit card number to confirm payment and release your mailing address information to the delivery service providers to deliver products that you ordered. We also share website usage information we gather from visitors to our Sites who have received a targeted promotional campaign with our third-party advertising service partner for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party service partners note some of the pages you visit on any one of our Sites through the use of clear GIFs.
Direct Marketing Companies: From time to time we may disclose certain information (names, postal addresses and non-sensitive transactional information such as your purchase history, amounts paid and products ordered) to direct marketing companies for trade or rental purposes. You may opt out of this disclosure as described below.
Your California Privacy Rights. In certain circumstances under California law, consumer customers of Provide Commerce are entitled to certain information regarding any personally identifiable information (as defined by certain California laws) we may share with direct marketing companies. Personally identifiable information generally is defined under California law as information that identifies specifics about an individual and can be used to identify, contact, or locate an individual including that individual’s name, mailing address, telephone number, mobile phone number, email address and other identification and contact information. If you are an eligible customer of Provide Commerce and would like to receive a list detailing the types of personally identifiable information we share with direct marketing companies and the names and addresses of all direct marketing companies that we provide personally identifiable information to, please email us at info@florabella.ae. We will respond to any request for information at such email address within thirty (30) days.
Non Personally Identifiable Information: We may provide Non Personally Identifiable Information, including aggregated or segmented statistics about our customers, sales, traffic patterns, and related Site information, to third parties.
Friends and Other Third Parties You Select: If you are using a greeting, email a friend, hint or reminder service on one of our Sites, then you may have the option of sharing your Personally Identifiable Information, as well as information that you have entered regarding third parties, with others. If you share this information with third parties, these parties may disclose or use this information in ways not described in this Policy.
Recipient Requests: From time to time we are contacted by flower and other gift recipients who ask us who the sender was. If we receive a request from a recipient asking who sent flowers or another gift we will provide the name and any other information as contained on the gift message accompanying the flowers or gift. If there is no gift message filled out or if there is no name on the gift message we may ask the sender via email. If we receive approval to disclose the sender’s name from the sender via email or in writing, we will then inform the recipient. If the sender does not reply via email or in writing or if the sender denies permission, then we will not reveal the sender’s identity to the recipient.
Third-Party Partner Companies: If you provide any of our third-party partner companies with consent for Provide Commerce to provide your Personally Identifiable Information to such company, then we will provide such information to them. You acknowledge and agree that we may rely on the third-party company’s representation that it has received such consent.
Enforcement of Law and Other Disclosures: We may disclose Personally Identifiable Information if we believe in good faith that such disclosure is necessary to comply with relevant laws or to respond to subpoenas or warrants served on us or to protect or defend the rights, property, or safety of our users, others and ourselves. For example, we may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions of Use or to protect or defend the rights, property and safety of our users, others and ourselves. We may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
Merger and Acquisitions: In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of any one or more of the Provide Commerce companies or Sites, one of the assets that would generally be transferred is the information we collect from our visitors and customers (including both financial records and consumer information). However, the use of this information by any successor entity would still be governed by the terms of this Policy, as amended from time to time, including any amendment after such transaction.